Privacy Policy

1. Introduction

QuietRiverCafe ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy outlines how your information is collected, utilized, shared, and protected when you access our website quietrivercafe.rest or utilize our yacht charter offerings.

By partaking in our services, you are agreeing to the data practices delineated in this policy. This policy adheres to relevant privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable privacy regulations in Canada.

2. Information We Collect

2.1 Personal Information

We gather personal information that you willingly supply to us when you:

• Reserve a yacht charter
• Get in touch with us via our website or by phone
• Sign up for our newsletter
• Complete forms on our website
• Engage in surveys or promotional activities

Such information may encompass:

• Your name and means of contact (email, phone, address)
• Payment details (handled securely by external service providers)
• Preferences and specifics related to yacht charters
• Details of your emergency contacts
• Information regarding dietary restrictions or health conditions (if applicable)

2.2 Information Collected Automatically

Automatic data collection occurs when you visit our site, capturing details including:

• IP address and geographic location
• Type and version of browser
• Webpages visited and duration of visit on our site
• Websites that directed you to ours
• Device details (model, screen resolution, and more)

2.3 Cookies and Tracking Technologies

To enhance your browsing experience, we deploy cookies and analogous tracking technologies for the following purposes:

• Storing your preferences
• Evaluating website utilization and functionality
• Serving personalized material
• Refining our service offerings

You have the ability to manage cookie preferences through your browser's settings or via our cookie consent window.

3. How We Use Your Information

The information we collate is utilized for several objectives including:

• Delivering Services: Facilitating yacht charter services, managing reservations, and maintaining communication concerning your booking
• Client Support: Addressing inquiries and providing assistance as needed
• Processing Payments: Handling transactional payments and managing financial records
• Security Measures: Confirming the safety of our operations and safeguarding against deceptive practices
• Promotional Activities: Dispatching promotional materials and updates, subject to your approval
• Site Improvement: Analyzing web usage to enhance the functionality of our site
• Compliance: Abiding by legal standards and regulations

4. Disclosure of Information

Your personal data is not sold, traded, or leased to third parties. However, we may disclose your information in certain scenarios such as:

4.1 Third-Party Service Providers

Your information might be shared with reputable third-party providers who support us in areas like payment processing, website upkeep, email marketing, performance analytics, and client services.

4.2 Legal Obligations

We may unveil your information as necessitated by law, or in instances responding to lawful processes, court requisitions, dire circumstances, or probes into possible fraudulent or illegal activities.

4.3 Corporate Transactions

In events such as mergers, acquisitions, or asset sales, your data may be transferred as part of the transaction.

5. Data Security

We apply suitable electronic and managerial protocols to shield your personal data from unsanctioned access or disclosure, modification, and eradication. These strategies incorporate encryption, secure servers, restricted access, periodic evaluations, and tutoring for our staff.

Nevertheless, we must note that no internet-based transmission or electronic storage is entirely secured. As such, we cannot assert the absolute safety of your data.

6. Data Retention

We retain your personal data solely for the time necessary to realize the objectives for which it was collected or as mandated by law. Common retention durations are:

• Yacht charter reservations: 7 years for tax/legal reasons
• Marketing communications: Until you choose to unsubscribe or request deletion
• Web analytics: 26 months
• Customer service: 3 years following the last interaction

7. Your Rights and Choices

You have rights including but not limited to data access, rectification, erasure (as per legal constraints), data portability, opting out of marketing, and control over cookies. Should you wish to exercise these rights, please reach out to us using the contact details provided below.

8. Third-Party Services

8.1 Google Analytics

To scrutinize how our website is used, we employ Google Analytics. Opt-out options are available via the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Our site might connect you to social platforms that operate under their own distinct privacy policies.

8.3 Payment Processing Entities

Monetary transactions are handled by PCI DSS-compliant external processors.

9. International Data Transfers

We may move and process your data in nations other than Spain. When doing so, we will employ protections that are consistent with the data privacy laws applicable.

10. Children’s Privacy

Our services do not specifically target individuals under the age of 13. We do not intentionally gather their information. If a minor has supposedly provided information to us, we urge you to get in touch with us without delay.

11. Changes to This Privacy Policy

Occasionally, we may update this Privacy Policy to mirror new practices or legislative amendments. If changes occur, we will inform you through our website, by email to registered users, or via a prominent notice on our site. Continuing the use of our services post the effective date implies acceptance of the new terms.

12. Contact Information

For inquiries about this Privacy Policy or our handling of data, you can contact us:

13. Adherence to Google Ads User Consent Policy

We remain in compliance with the user consent policy of Google Ads. You may change your cookie and tracking preferences at any time through our cookie settings.